Start the project

Data security

Data security is our top priority:

• SSL Encryption: All data transmitted over https is encrypted
• Backup: Back up data periodically to prevent loss
• Security check: Scan for viruses and check for vulnerabilities regularly
• Privacy policy: Commitment not to share guest information with third parties

For details of the privacy policy, see our Privacy Policy page.

See fish report

To view sales reports, statistics, business data in the website:

• Log in with admin rights: Go to the website and log in with email and password 
• Go to Dashboard/Report section: Information about items that need to be reported and statistics are clearly and easily understood on this page
• Select time period: Choose the time you want to view (day, month, year)
• See details: Statistics on sales, visits, customers, etc.

Report data is continuously updated according to website movements.

Instructions for use

You can find product instructions at:

• In account resources: go to details of purchased resources -> find documents -> download and use
• Knowledge Base: Document repository with general guidance documents
• Video instructions: Detailed step-by-step videos (if available)

If you cannot find the necessary instructions, please contact support.

Return Policy

If you are not satisfied with the product, we support returns according to the following conditions:

• Return time: Within 1 - 2 hours from the time the purchase is recorded by the system
• Conditions: Unused products, downloads and serious system errors belong to the supplier
• Process: Contact support team, submit return request, check and process
• Refund: Will be refunded to account within 5-7 business days

Return policy details will be listed in the terms of purchase.

Contact support

We support customers through many channels:

• Email: support@mintstack.vn (response time: several hours to 1 day)
• Ticket: Ticket support on the current website system
• Live Chat: Live on the website (office hours)
• Zalo/Messenger:Quick messages
• Phone: Call directly for urgent matters

The support team is always ready to help you solve any problems.

Product warranty

All products are supplied with a warranty:

• Warranty period: Specified in product details, order or purchase contract
• Warranty scope:Including error fixing, technical support, updates
• Out of scope: Additional requests, new features not covered by warranty

Warranty details will be provided when you purchase the product.

Affiliate Program

Affiliate is a program to earn income by recommending our products/services.

How it works:

• You receive your own Affiliate link
• Share links on blogs, social networks, emails
• For every customer who buys through your link, you receive a commission

Benefits:

• Passive income
• No need for your own products
• Support for marketing materials
• Track actual sales via dashboard

Registering as an Affiliate is completely free. Contact the team for more details.

Get Resources

After successful payment, you will receive:

• Confirmation email: Contains order details and download instructions
• Download link: Usually valid 1 - 2 days from the date of purchase (recommended to download immediately after purchase to avoid download expiration and better support new orders)
• Resource files: Source code, instructions, templates, database
• Setup support: Video instructions (if available), detailed documents

If the email is not found, please check your spam folder or contact support.

Track your order

After placing your order, you can track the status via:

• Confirmation email: Check the email inbox provided
• Account dashboard: Log in to your account to view order history
• Contact support: Send a message to the support team if you need more information

We will update Update order status via email periodically.

Payment method

Currently we support payment by bank transfer via SePay QR code.

• Scan the QR code to pay quickly.
• Transfer directly to the bank account provided on the order.
• The system automatically checks and confirms payments.

Transaction security

All data exchanged on the website is encrypted using SSL/TLS protocol to ensure information security during the payment process.

Signs of needing to upgrade your website

You should consider upgrading your website when:

• Website grows, needs new features
• Want to sell products or services online
• Traffic increases, current server is not enough
• Need to integrate new technology (AI, chatbot, etc.)
• Want to expand to other markets (multilingual language)

Upgrading your website helps grow your business and communicate better with customers.

Website maintenance

Website maintenance is the work of maintaining a website that operates stably, safely and effectively.

Includes:

• Updating security patches
• Regularly backing up data
• Optimizing performance and speed
• Fixing errors that arise
• Updating content website
• SEO optimization and new features

Regular maintenance helps the website always run well and safely.

SSL Certificate

SSL certificate is a security certificate that helps encrypt data between the website and visitors.

Recognize that the website has SSL:

• URL starts with https:// (not http://)
• Green lock icon in the address bar

Why do you need SSL:

• Protect customer information (confidentials) password, credit card)
• Increase trust and professionalism
• Improve search engine rankings
• Required if website has registration and payment forms

Domain

A domain name is the address of a website on the internet, for example: example.com, company.vn

How to choose a good domain name:

• Short, easy to remember, easy to pronounce
• Clearly express the business field
• Avoid special characters, too many numbers
• Choose the appropriate extension (.com for country) Tet, .vn for Vietnam)

Domain names are registered annually and can be renewed annually.

Website Hosting

Hosting is a service that provides a server to store all files and data of the website.

Why do we need hosting:

• Store website files (HTML, CSS, JavaScript, images, databases)
• Ensure the website operates 24/7 on the internet
• Protect customer data and website security All
• Provides fast access speed

There are many different types of hosting: Shared Hosting, VPS, Cloud Hosting, each with its own characteristics.

Preparing for the project

For the project to go smoothly, please prepare:

• Content: Company information, product/service description, required pages
• Images: Logo, product photo, team photo (if any)
• Business information: Website goal, customer target, audience Competitors
• Contact person: Assign people to approve design and content

Be prepared to save time and improve project quality.

Project completion time

The website project implementation time depends on:

• The scale and complexity of the project
• The speed of feedback and content provision from customers
• The number of design revisions
• Additional features or change requests

We are committed to providing a clear timeline in the project contract.

Website design process

Our website design project implementation process includes:

• Step 1 - Discussion and survey: Understand the needs and goals of the project
• Step 2 - Design: Create mockups, wireframes, receive feedback from customers
• Step 3 - Development: Frontend and backend programming and features
• Step 4 - Testing: Test functionality, performance, security
• Step 5 - Handover: Training, live deployment, initial support

The entire process will be periodically updated with customers.

Payment by stages

We support payments divided into stages of project implementation:

• Phase 1: When signing the project contract
• Phase 2: When completing the design
• Phase 3: When handing over the website

Form of payment: Bank transfer, VNPay, Momo or other methods. Specific details will be agreed upon in the contract.

Other expenses

In addition to website design costs, you need to prepare:

• Domain name:Annual registration fee
• Hosting: Annual website hosting costs
• SSL Certificate: Security certificate (some providers provide free)
• Website maintenance: Monthly support and updates
• Included services:  When purchasing a website (long-term warranty package, upgrading website features...)

The specific cost depends on the provider and type of service you choose.